At Dikvijay Tour and Travels, we understand that plans can change. However, to maintain transparency and protect our service integrity, all cancellations are subject to the following terms.

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🔹 General Cancellation Terms

1. All cancellations must be made in writing via email or official communication channels.
2. Verbal cancellation requests (via phone or message) will not be considered valid unless confirmed in writing.
3. Cancellation charges apply to all services including tour packages, transport bookings, accommodations, and activities.
4. The date of cancellation is considered from the time we receive your written request.
5. Booking fees and service charges are non-refundable under any circumstance.

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🔹 Standard Cancellation Charges (Per Person)

Time Before Departure	Cancellation Fee
30 days or more	25% of total cost
15 to 29 days	50% of total cost
7 to 14 days	75% of total cost
Less than 7 days	100% (No refund)

6. These charges apply on the total package price, excluding any non-refundable components.

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🔹 Non-Refundable Situations

7. Bookings made during peak seasons, festivals, or long weekends are non-refundable.
8. Flight/train/cruise tickets are non-refundable once booked, as per carrier policy.
9. No refund will be provided for:
   • No-shows
   • Delayed arrivals
   • Unused services
   • Early departures
10. Hotels, sightseeing, and transport services unused due to change in personal plans are non-refundable.

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🔹 Force Majeure & Special Circumstances

11. In cases of natural disasters, strikes, political unrest, lockdowns, or pandemics:

• No refund is guaranteed.
• We will attempt to reschedule or offer a credit voucher based on supplier flexibility.

12. We are not liable for cancellations or delays caused by:

• Airline/rail cancellations
• Visa rejections
• Denied boarding or immigration issues

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🔹 Modifications Instead of Cancellation

13. If you wish to postpone or reschedule your tour:

• You must notify us at least 15 days in advance.
• Rescheduling will be subject to availability and applicable charges.
• Price difference may apply based on new travel dates.

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🔹 Refund Process

14. If a refund is applicable:

• It will be processed within 10–15 working days.
• Refunds are issued only to the original payment source.
• Bank charges, taxes, and gateway fees are non-refundable.

15. We do not provide cash refunds.

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🔹 Third-Party Bookings

16. Cancellations involving third-party vendors (hotels, airlines, transport providers, etc.) will follow their specific cancellation policies.
17. Any refund/credit will be subject to their approval and processing timeline.
18. Dikvijay Tour and Travels acts only as a facilitator and cannot override third-party rules.

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🔹 Group or Bulk Bookings

19. Group cancellations are handled differently. Separate terms will apply as per the agreement.
20. Group cancellations made less than 15 days prior to departure are non-refundable.

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🔹 Client Responsibility

21. It is the traveler’s duty to:

• Carefully read cancellation terms before booking.
• Understand time limits and financial implications.
• Review supplier terms (flights, hotels) before confirming.

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🔹 Contact for Cancellation Requests

All cancellation and refund requests must be sent to:

Dikvijay Tour and Travels
Email: [info@dikvijay.com / dikvijaytt@gmail.com]
Phone: [+91 7439688393]

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By proceeding with a booking, the client confirms that they have read and agreed to the above Cancellation Policy.